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Laurie Harries, spokesman for the RMT, said that the rail workers' union had always argued for better customer service training, but it was con- Page 16 changes in job design will impact on selection, rewards and training activities. Over time, as political scientist Gwendolyn Mink (1986, p. 17) has argued, "ethnic differences and skill differences converged within an expanding labor market to precipitate organizational and nativist anxieties among skilled unionizing workers of older immigrant stock."

Pages: 236

Publisher: Falmer Press (February 1, 1989)

ISBN: 1850004269

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